Apple has no clue (again).

Apple is yet again making it hard for developers to provide games to visually impaired people.  I submitted updates for Blindfold Hopper, Blindfold Horserace and Blindfold Craps today.  All three were rejected because, and I quote:

apple logo

“We noticed that your app appears to be created from a template. Your app provides the same feature set as many of the other apps you’ve submitted to the App Store; it simply varies in content or language.”

I write back:

“There is no commonality between this app and the other apps. Each game is different.  Read the user guide.  The menu format is the same because blind people need a common interface but the functionality is far different.  It would be nice if you evaluated things prior to jumping to conclusions.”

Apple responds:

“Thank you for providing this information. We ask that you consolidate your existing apps, as well as any new apps that you submit, as your app provides the same feature set as other apps you’ve submitted to the App Store, only varying slightly in content or language.”

I write back:

“Each app does not provide features of other apps. Each game is unique unto itself.   For example, of the three you just rejected, one is a game where you walk your fingers on the screen to race horses. The second is the casino game craps. The third is a game similar to the video game frogger.  Did you read the user’s guide before giving me the generic response above?  If you have questions, please contact Jessica @ Apple, and her phone number is 1-669-XXX-XXXX, she knows about these games.”

They reply:

“Thank you for your response.  An Apple Representative will call you on the number provided within the next 3 to 5 business days from today to discuss your app.”

If Apple insists that the 80 Blindfold Games are considered identical because they have the same main menu, which provides consistency for the blind game players, they are doing a disservice to the blindness community.  If Apple doesn’t change its position, I’ll post a phone number and email address to reach Apple, should you want to contact them.

In the meantime, let’s give Apple the benefit of the doubt.

 

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5 comments on “Apple has no clue (again).

  1. Maybe contact your local news or network go BIG. Maybe any of the visually and blind organizations will ha e some influence.

  2. f Maybe you should start developing for android or even windows. There are plenty blind people who have a Windows computer too. I run windows. I think the reason why Apple was telling people to merge them into one app is because people have previously been able to make hundreds and hundreds of apps that have the same features and look the same. Sometimes or even two apps on the App Store, One of them a free version and another one a pro version. So technically they want those developers to make an in app purchase instead of having to apps which could be inconvenient for people who have a free version and the pro version installed on their devices because they don’t know which is which until the open the app, because in my look very similar. But still, I think that this is a bad decision on apple, even if they are trying to filter out apps like that, like a separate free up in the separate pro app, because all the games are different, the only thing that’s the same is the menu, and the settings screen. Obviously changing things around would make it confusing for us Blind people, play game is usually the first thing you here instead of a lasting. If you absolutely have to, you can make one up and release it to the App Store, but I have an idea. Instead of spending hundreds of hours trying to record everything, once you open the app People then go and download the game which will download the code for the game. When you open the game from the one new app then it will simply run the code from your other app, if that makes sense. Because then people could choose which one to download instead of just throwing it out there and then having all of the games take up way too much space on the device.

  3. Pingback: Blindfold Games versus apple - Life After Blindness Spotlight with Marty schultz - Life After BlindnessLife After Blindness

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